Technical Support Contact Information

Progress Software is dedicated to providing service to our worldwide customers. Below is a list of the Technical Support centers that can provide users with timely and reliable customer service.

To ensure that email messages promptly reach our Customer Support staff and not rejected as "spam", please include in the subject line a valid serial number, or the phrase: Technical Support issue. When corresponding with engineers about an existing issue, be sure to include your work request number (Wnnnnnnnn) in the subject line.

Click here to view our Support Holiday schedule.

North America
(781) 280 4005
realtime-support@progress.com
9:00am to 8:00pm EST Monday through Friday

EUROPE, MIDDLE EAST & AFRICA SUPPORT
Progress Software Europe B.V.
P.O. Box 8644
Schorpioenstraat 67
3067 GG Rotterdam
The Netherlands
EMEA Phone numbers
emeasupport@progress.com

Standard hours of operation are 8:00am CET to 6:00pm CET, Monday through Friday.

Japan
+81 (0)3 3556 8325 (Japanese only)
+81 (0)3 3556 8360 (English)
realtime-support-jp@progress.com
9:00am to 5:30pm Monday through Friday

Australia & New Zealand
1800 064 797 (Australia only)
+61 3 9805 8686
realtime-support@progress.com
9:00am to 5:00pm Sydney time, Monday through Friday

To contact the designated agent for notice under the Digital Millennium Copyright Act, please email dmca@progress.com or write to John Stewart, Progress Software Corporation, 14 Oak Park Drive, Bedford, MA 01730, (781) 280-4000.

PRIVACY TERMS OF USE TRADEMARKS SITE MAP CONTACT US

Progress Software Corporation supplies business application platform, soa infrastructure and data infrastructure software that simplifies and accelerates the development, deployment, integration and management of business applications and Service-Oriented Architecture (SOA). Our superior business application platforms include Progress OpenEdge for high performance SOA integration and software as a service (SaaS), and Progress Apama for complex event processing. Our innovative event-driven SOA infrastructure solutions include Progress Sonic Enterprise Service Bus (ESB), Progress DataXtend semantic data integration, Progress Actional SOA management and SOA governance, and DataDirect data connectivity for mainframe SOA and web services. Our data infrastructure products include DataDirect Connect for database driver and data provider connections to relational databases and XML data integration, EasyAsk for enterprise search and e-commerce, and ObjectStore object data management.

Our Progress DataXtend product line includes data integration software that enables the free flow of valuable data across the enterprise. DataXtend Semantic Integrator (SI) solves the problem of validating common information exchanges between systems by focusing on the business integrity of data. DataXtend provides SOA infrastructure software for semantic integration, database replication, data synchronization and object relational mapping.