Progress Support Services

Tailored Support Coverage to Ensure Your Success

Progress Software’s Worldwide Technical Support Services provides worldwide, round-the-clock technical support and maintenance services to ensure your success with Progress products.

Our tiered support offerings – Mission Critical, Extended 24x7, and Basic – enable you to use the right level of support services to meet the needs of your application support team and your business users.

Support Level	What it helps you do	What it means to you
Mission Critical	Prompt response time on all issues, access to Progress support at any time and a dedicated Technical Account Manager (TAM) to coordinate your relationship with Progress.	Never needing to worry about unplanned downtime and impact to your mission critical business applications.
Extended 24x7	Prompt response time on all issues and access to Progress support at any time.	Access to Progress support around the clock, 365 days a year.
Basic	Access to all support services and all on-going maintenance and updates.	Complete access to support tools and upgrades without additional cost.

Each support level provides you with multiple ways to access our technical support personnel and Progress support tools to resolve your current issues.

Our worldwide support centers span seven global locations, support over 135 active products and converse with customers and partners in 16 native languages to make them successful.

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Download a comparison of Progress Software’s Worldwide Technical Support Offerings.

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Progress Software Corporation supplies business application platform, soa infrastructure and data infrastructure software that simplifies and accelerates the development, deployment, integration and management of business applications and Service-Oriented Architecture (SOA). Our superior business application platforms include Progress OpenEdge for high performance SOA integration and software as a service (SaaS), and Progress Apama for complex event processing. Our innovative event-driven SOA infrastructure solutions include Progress Sonic Enterprise Service Bus (ESB), Progress DataXtend semantic data integration, Progress Actional SOA management and SOA governance, and DataDirect data connectivity for mainframe SOA and web services. Our data infrastructure products include DataDirect Connect for database driver and data provider connections to relational databases and XML data integration, EasyAsk for enterprise search and e-commerce, and ObjectStore object data management.

Progress OpenEdge® is a business application platform for the rapid development, deployment and management of business applications that are standards-based and service-oriented. Our state of art business applications provides maximum architectural flexibility, easiest development of SOA enabled applications and SaaS optimized applications. With OpenEdge there is platform independence and future proof and backward compatibility. OpenEdge partners with vertical application partners for the best logistics, retail, ERP, manufacturing and healthcare business applications. Develop quickly with OpenEdge Reference Architecture. Deploy empowering and high performance transactional applications. The all in one development environment makes OpenEdge the platform of choice. Select OpenEdge for large scale data management of critical business applications. OpenEdge is the leading embedded database.